At the recent Master Innholders annual Hotel Leadership conference, the top topics were sustainability, the economy and inspiring positivity. Over 400 hoteliers attended the two-day event at JW Marriott Grosvenor House London for the Beyond the Bubble programme.
Executive Vice President & Partner Relations at Internova Travel Group, Albert M. Herrera, spoke about how the hospitality industry can capitalise on its strongest asset – human connection. Herrera said…
“Connection is so important – how are you telling your story to guests, both internally and externally? You all have a story to tell, you have to find out what it is. People don’t want facts – they want stories.”
Award-winning keynote speaker and author, Brendan Hall, spoke about the importance of building and maintaining trust in a community and how it is key to a team’s success. He said…
“As times get tougher, give more reassurance to staff. It’s a journey and it’s the tough moments that define us and through hard experiences, you will learn how to overcome.”
Commenting on the success of the conference, Master Innholder Chairman Dan Rose-Bristow said…
“Everyone in attendance here over the past few days has come looking for fresh perspectives and bold new ideas for the hospitality industry and I know I for one am leaving with exactly that.
Each year this conference aims to provide a welcome opportunity for the industry to come together to tackle the real issues that affect us all, with this year’s event focusing on how we can all push ourselves and think ‘Beyond the Bubble.’
Next year’s conference will be held on the 15th & 16th of January at Park Plaza London Riverbank. For more information about the Master Innholders, including applications for Innholder Scholarships and Aspiring Leaders Diplomas, becoming a Master Innholder, as well as other news and events, please visit the website or sign up for the newsletter for regular updates.
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